OBJECTIVE

• Skilled documentation control specialist with more than five year of progressive experience in change request administration, configuration control concepts, providing technical support to project teams, maintain documentation database, 并强制遵守书面文件政策和程序.

SUMMARY

• I offer over 5 years of experience as a documentation control specialist; she is experienced in change request administration, configuration control concepts, documentation database maintenance as well as adherence to written documentation policies and procedures.
• 我在抵押贷款行业有7年的工作经验. During her time at Confidential, she was responsible for writing on line letters as well as maintaining their online letter library.
• 我使用过MSP, MSP Passport, LPS和MS Excel. As for documentation systems, I have worked with SAP, Assurex CAT web system, and Windchill.
• 5年以上自我激励经验, self -sufficient, accurate, and detail oriented.
• SAP文档系统，Assurex, Catsweb系统，Windchill通用PDM系统
• Highly qualified in the delivery of time-sensitive data/ financial statements at any given time upon request.
• 精通特许经营和合作场所账户的解决方案.
• 具备识别和实施改进以提高效率的能力, process, and increase efficiency and productivity.
• Assure effective change order administration
• Maintain accurate configuration control
• 确保有效的文件控制管理
• Audit proper documentation, i.e.，修订控制，在各种生产和其他职能领域

TECHNICAL SKILLS

• Microsoft Word
• Catsweb
• Team Center
• CATD
• Windchill
• Microsoft Excel
• SAP
• Vistex
• Oracle
• ISM
• Clarify
• AS400
• LAFA
• SRM
• AUD
• MSP
• LADI
• Home saver
• Portal Services Equator
• Sale Force
• LPS
• Evictions/cash for key processing
• Six Sigma
• SharePoint
• LAMP
• HDT Tool
• Experienced in Data Entry (Alpha/Numeric)
• Account Reconciliation
• Employee Training
• Process Improvement and Customer Relations.

PROFESSIONAL EXPERIENCE

Confidential, Garland, TX

Document Control Administrator

Responsibilities:

• 管理管理体系文档生命周期(创建), distribution, 检索和处置)，并确保灾难恢复
• 强制控制文件和保留政策程序
• 负责程序的编写和修改
• 负责文档总表和数据库的管理
• Provided support for Audits, e.g. ISO 9001 and 2008
• 分析和报告系统和性能数据(电子和手动数据库)
• 为文件管理系统的持续改进提出建议
• 向适用区域分发通知和更新文档
• 修改文件以确保准确性，并在必要时遵守政策
• 为工程师提供技术支持、指导和培训
• Wrote ISO procedures
• 确保所有的变更请求都符合程序要求
• Coordinated and controlled processing of change requests, procedures and appropriate documentation
• Coordinated implementation and ensured appropriate revisions of documentation via audits of change
• 对已批准的变更订单进行优先级排序和计划完成

Confidential, Plano, TX

Document Control Specialist

Responsibilities:

• Involved on special task team to assure effective change order administration to address FDA warning letter.
• 向适用区域分发通知和更新文档.
• 校对文件以确保其准确性，并在必要时遵守政策.
• 为编写ecn的工程师提供技术支持、指导和培训
• 确保所有变更请求符合流程要求.
• 协调和控制变更请求的处理, procedures, and appropriate documentation.
• Coordinated implementation, and ensured appropriate revisions of documentation via audits, of change.
• 所有受影响地区和设施的请求.
• 对已批准的变更订单进行优先级排序和计划完成.
• Worked with remote facilities in New Jersey and Oregon to assist in changes impacting multiple locations.
• Maintained appropriate logs and records.
• 协助变更请求者更新文件, creating or updating Bills of Materials, submitting change requests, etc.
• 通过确保物料清单的准确性来维护产品配置.
• Maintained item master accuracy by updating additions, deletions, and other changes as required.
• 对4个主要产品线进行精确的配置控制, each with multiple variants within Controlled part numbers and revision level assignments.
• 确保有效的文件控制管理
• Monitored and prioritized routine documentation activities and requests to ensure customer satisfaction.
• 支持自定义请求，以确保必要时准确的文档.
• 历史档案和文献检索
• Supported customer requests such as retrieval of old history including down-rev documents and device history provide copies of past procedures find and update old distribution lists, etc.

Confidential, Farmers Branch, TX

Master Data Management

Responsibilities:

• Reconcile and analyze specified general ledger accounts; research general ledger variances (as needed).
• 检查月末日记账，确保准确性和合规性.
• Assist with internal control (IT and financial) risk assessments(s) and control walkthroughs as assigned.
• Review processes in order to identify weaknesses and strengthen the control environment.
• 严格按照公认会计准则对交易进行分析和审查, Company, SOX compliance, and /or department policies.
• 执行促销发票文件的每日审查，以确保准确性.
• 每半年完成并准备无人认领的财产报告.
• 与外部审计员就年度银行审计和临时供应商审计进行联络.
• Perform department audits.
• 更新SOX叙述并执行半年一次的自我评估测试.
• Ensure the audit objectives are accomplished, appropriate documentation is provided, and timelines are achievable.
• Assist in the compliance monitoring of outsourcer transactions to clear customer’s accounts.
• Data Entry in Resolution Database
• 在SAP和Excel中创建和维护抵押品文件
• 分析，创建和维护企业主数据，支持报价到现金流程.
• Communicate with internal & external customers to address issues and provide support on data quality and integrity improvements
• 完成大型数据库清理项目以确保数据完整性.

Confidential, Plano, TX

Quality Assurance/Quality Control

Responsibilities:

• Performed periodic validation of processes monitored and recommend necessary changes and/or process improvements proactively communicated any findings to Manager to initiate required investigations through Excel, Equator, SAP, Sales force and Home Saver
• Sent monthly results communication to Sr. 运营部门的经理/客户/流程负责人. 承担任何争议(调查并达成协议)
• Cross Trained to perform file reviews
• Kept abreast of regulatory, statutory and/or legislative requirements for processes partnered with business managers to identify root cause of defects; assist in resolution
• 了解企业对先前结果的反应，并在公司进行监控
• 报告和/或历史趋势分析的结果
• Participated in quarterly/annual Compliance sprints and/or attestations logged all files that are received by the Resolution Team
• 根据投资者的最后期限对未偿还贷款进行优先排序 & duration of outstanding items
• 核实邮政检查员发现的错误和/或差异是准确的
• 确定负责纠正错误的联系人
• Data Entry in Resolution Database
• 在SAP和Excel中创建和维护抵押品文件
• Conducted follow-up correspondence
• 审查所需文件的准确性和符合贷款要求
• Filed completed Resolution collateral files provided necessary documentation to Loan Servicing Department
• 记录和跟踪频繁发生的严重错误
• Maintained current and thorough knowledge closing and Post Closing Procedures in SAP and Excel, Sale force and Equator
• IR2和房屋可负担止赎替代方案(HAFA)短售文件发现, Manager's Exception Report for QA/QC, training of new contract associates
• Team Lead for team of contractors; assist managers with production tracking and team projects; trained new associates
• Conducted Quality Assurance and Quality Control checks to compare data with source documents, or re-enter data in verification format to detect errors on spreadsheets from to SAP to Excel
• Maintained logs of activities and completed work in SAP, Excel, LPS, Sales force and Equator
• 审阅文件并将特定信息输入数据库
• Awareness of issues with incorrect documents and ensure they do not input the wrong information
• Attention to detail, proficient in compiling and editing spreadsheets in Excel consistently achieved high accuracy scores
• 报告和业务控制-详细导向. Tracking and reporting results with a focus on policy adherence and QA/QC audits in Equator, Sales force, Equator and
• HAFA IR2项目的文件检索和分析以及QA/QC验证
• 从47800笔贷款中弥补了2.5亿美元的收入损失
• Increased QA/QC audits from 85% to 99.4% for Business Control
• Subject Matter Expert for HAFA
• 精通Excel, SAP, Sales force Equator, AS400, Iportal, LAMP和LPS

Confidential, Plano, TX

Research/Zero Coupons Specialist

Responsibilities:

• 始终如一地提供优质的服务
• Assisted homeowners with account management
• 通过提供替代付款方式，协助信用受到挑战的客户
• 协助客户提供最适合他们需求的产品
• Assisted homeowners with payment reversal on their account provided excellent customer service
• Helped find missing and misapplied funds on accounts successfully handled difficult customers while providing excellent customer service

Confidential, Plano, TX

Customer Service Specialist

Responsibilities:

• 负责提供优质的客户服务
• 解决与账单和账户维护相关的客户查询
• Trained new associates joining the company

Confidential, Los Colinas, TX

Online Business Billing Specialist

Responsibilities:

• Provided outstanding customer service utilized various computer programs to complete daily transactions
• Educated customers about different alternatives when addressing account issues provided resolutions to customers with billing inquiries
• Maintained accurate and detailed records of incoming and outgoing data performed on-line trouble-shooting; identified problems, provided technical advice, filed and followed up on service requests

Confidential, Houston, TX

Account Analyst II

Responsibilities:

• 维持着50万美元的投资组合.
• Compiled data based on research techniques and statistical compilations involving an understanding of operating programs, policies, and procedures.
• Researched payments in SAP and other systems and batched and posted credit card payments for vendors
• 协助BP和Amoco网站进行信用卡相关查询
• Completed daily, monthly, quarterly and annual processing of transactions as assigned while providing exceptional turnaround time
• Performed variance analysis between budgeted and actual results and reviewed results with budget managers
• 负责培训新员工加入公司