SUMMARY

• 8年以上IT专业经验，5年以上ServiceNow分析经验, Development, Maintenance, Support and Administration.
• ServiceNow具有丰富的开发经验, 资讯科技管理的实施和管理, ServiceNow中的金融和定制应用程序.
• Skilled in writing Business rules, Client scripts, UI policies, UI Actions, Events and Script includes with effective usage of ServiceNow Glide Script Objects and ACIs (Access Control Lists).
• Experience in Service Portal, 内容管理系统(CMS)上的小部件, Sites and Layouts using UI Macros, Navigation menus, UI Policies, UI Pages, UI Macros, UI Scripts and jelly scripting.
• 服务目录的设计与开发, 基于ITIL的SLA(服务水平协议), 使用记录生成器编目项目，使用ServiceNow中的工作流编辑器编目复杂工作流.
• 有使用AngularJs的内容管理系统(CMS)和自助服务门户的工作经验, jQuery, Jelly Script and UI Macros.
• 有使用ServiceNow工具配置应用程序的经验，用于ITIL管理. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large - scale Service Now implementations
• Database Views, UI Views and Custom Reports, Gauges and Scheduled Reports on tables, views, 对性能分析模块有良好的了解.
• 使用JavaScript编写脚本和开发UI页面/ Web页面, HTML, CSS, Jelly, Bootstrap and Angular JS.
• Expert in ITSM, ITOM, CMDB and discovery, configuration management, cloud infrastructure and automation.
• Database Views, UI Views and Custom Reports, Gauges and Scheduled Reports on tables, views, 对性能分析模块有良好的了解.
• 有使用JIRA进行第三方集成的工作经验, SQL Server, 在ServiceNow中使用REST和SOAP web服务.
• 有导入文件的经验(CSV和Excel), API与SOAP和REST web服务的集成, XML and JSON data parsing, import sets, 在ServiceNow中转换映射和计划数据导入.
• 熟悉ServiceNow中CMDB(配置管理)的设计和开发.
• Asset Management, CMDB (Configuration Management Database), ServiceNow中的配置项和发现的使用.
• 使用表、CMDB、导入集和更新集管理数据.
• 基于ITIL基础原则的实现，在ServiceNow中使用敏捷、Scrum方法.
• 熟悉网络，Web应用，电子邮件(SMTP, POP3)和协议.
• IT运营管理(ITOM)的理解和经验.
• Worked on ServiceNow ITSM solutions to give end to end visibility into ITIL processes and infrastructure through a single system of record.
• Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
• LDAP、Web服务和MID服务器的实现和管理.
• Oracle SQL, PL/SQL, Performance Tuning, Packages, Stored procedures, 使用Toad和SQL Developer的函数和触发器.
• 应用程序开发使用Java, J2EE, JDBC, Struts, servlet, spring, JSP和AJAX.
• Excellent Hard work, Communication, Result driven, Problem solving, Analytical and Interpersonal skills.

TECHNICAL SKILLS

ITSM Tools: ServiceNow Eureka、Fuji、Geneva、Helsinki、ITSM、ITOM、CMS、CMDB、ITIL V3

Programming Skills: C, c++， Java, J2EE, JSP, AJAX, servlet, Oracle 10G, 11G SQL, PL/SQL

Web Technologies: HTML5, CSS3, JavaScript, JQuery, XML, Bootstrap, AngularJS, Ajax, SOAP

Databases: Oracle10g, 11g, MySQL, MS Access, SQL Server

IDE's: Eclipse, Net Beans, Toad, SQL Developer

Operating Systems: Windows7, 8, XP, Linux, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Englewood, CO

ServiceNow Consultant (Developer & Admin)

Responsibilities:

• Design, Implementation and Administration of Contract Management in ServiceNow and custom built Finance application to support Budget Planning and Reconciliation process in ServiceNow.
• Customizing the contract management database model to capture all the information of Contract and Rate Cards related to a cost centre in ServiceNow tables.
• 配置现有的OOB业务规则, UI操作和计划作业，以匹配契约的创建和续订过程.
• Designed and Configured workflows to meet specific business needs to support ITIL and business processes
• 与业务利益相关者一起了解预算计划流程的要求.
• Design and development custom built planning applications with better user management using ACLs and develop the Forms and UI pages using HTML, CSS, Jelly, JavaScript和AngularJS为应用程序提供更好的用户交互页面.
• Development of Transformation Maps to support the Legacy data loads and Bulk loads for all the entities.
• 通过配置连接器实例和连接器定义配置事件管理(ITOM).
• Involving in discussion with other technical areas to meet the business and technical requirements for ServiceNow, SMTP.
• Admin, IBM Data power, Web服务所有者和DBA构建与外部和内部系统的集成, currently using SMTP (EMAIL), MID Server and Web Service (Construction, integration testing, 及其他与白标签工具有关的技术功能).
• 创建入站和出站通知，以便通知用户并使系统保持最新状态.
• 管理团队开发以实现集成, testing process and making sure the application more scalable with effective usage of advanced platform scripting concepts like Script Includes and Script Actions.
• Created ACL’S for forms, tables, 模块，还根据需求管理组/角色，并创建电子邮件通知.
• 配置多个目录项前端web/UI组件使用JavaScript, CSS, HTML5
• Worked on improving IT service delivery and demonstrate how IT is performing to support the business using ServiceNow ITSM
• Identified and Recommended the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• 负责CMDB和资产管理的端到端实施. 已执行数据迁移，从其他应用程序和外部数据库导入数据.
• 将TASK模式模型扩展到采购审批流程的设计和开发.
• 设置sla以管理审批流程.
• 参与使用PHP,HTML5, JavaScript, CSS3进行web前端的设计和开发.
• 定制Service Desk (CMS)门户以支持新的应用程序.
• 使用SDLC过程来维护团队开发、测试和生产迁移.
• 有效地使用敏捷方法来支持需求变化的关键修复.
• Use the concepts of Service Catalogs like Record Producers in creating the Forms and make them the user entry forms for effective usage of user licenses.
• Migration of application from Eureka to Helsinki and handling the TEST and Support process with the necessary fixes.

Environment: ServiceNow Eureka, Helsinki, ITIL V3, CMDB, JavaScript, SMTP, XML, Jelly, ACL, SOAP, HTML5, CSS3, Bootstrap, Angular JS, ITSM, ITOM,CMS.

Confidential, Centennial, CO

ServiceNow Developer/Admin

Responsibilities:

• 资讯科技管理(事件)的实施和管理, Problem and Change) Management Processes, Building Service Catalogs, 使用SOAP api与SQL Server集成, CMDB (Configuration Management Database) Maintenance and Custom Application Development in ServiceNow
• Creation of SLA's (Service Level Agreements) with ITIL standards in different workflows as per the client pre-defined processes.
• 开发和维护多个目录项目，配置请求项目工作流程.
• Experience with Access Control Lists (ACLs) and SLAs for various ITIL processes as per the requirements.
• Analysis and design of web page layouts, 用于HTTP的各种网络和数据库组件, SMTP, 利用asp实现了POP3和FTP通信，并将CRM数据存储在数据库服务器中,XML,XSLT,T-SQL Stored Procedures
• 使用HTML5以专业的方式开发前端页面, CSS3, JavaScript and jQuery.
• Customization of ITSM (IT Service Management) module tables to expand the data model and scope of IT Service Management (Incident, Problem and Change) in ServiceNow.
• Schedule作业用于从文件(CSV和Excel)导入集和Web服务加载数据.
• Design and development of custom application tables and modifying the ACIs to build data security layer at application level.
• Customizing the workflows for various ServiceNow standard tables while aligning with ITIL V3 best practices.
• 使用HTML和果冻脚本为ESS (Employee Self-Service)门户开发UI页面.
• 在业务规则中创建出站SOAP和REST web服务消息和脚本使用.
• 使用出站SOAP调用从外部系统(遗留SQL Server系统)提取数据, 业务规则和使用Transform映射的目标数据加载.
• 转换LDAP数据源和其他导入集的映射和映射脚本.
• Handling the Web responses and Parsing the XML and JSON data to load into tables using XML and JSON parsers in ServiceNow.
• 在ServiceNow的第三方集成过程中转换映射脚本.
• 致力于配置IP地址，以帮助将未发现的CI查找到CMDB中.
• Effective usage of Glide system API and Glide Ajax calls in script includes and other scripting blocks.
• 用户通知的事件和基于事件的电子邮件通知流程.
• 使用自动SMTP出站电子邮件通知进行关键事件报告.
• 在PPM(项目组合管理)中定制项目模块和时间卡模块.
• Data Population for New Catalogs Item, CMDB模块中CI(配置项)和工作流的维护.
• Make use of UI Policies, Client Scripts, 用于有效显示内容和角色限制页面的UI脚本和UI页面.
• 自定义用户主页和ACIs(访问控制列表)修改
• 为默认值和使用JavaScript函数配置数据字典覆盖.
• 使用UI策略、客户端脚本和UI视图配置表单和列表视图.
• 在脚本中使用Glide AJAX和异步调用包括标准实践.
• 使用ServiceNow OOB(开箱即用)业务规则来自动关闭和执行更多任务.

Environment: ServiceNow Fuji, Geneva, JavaScript, XML, ITSM, ITOM, SMTP, SQL, Jelly, ITIL V3, CMDB, CMS, SOAP, HTML5, CSS3, Bootstrap

Confidential

ServiceNow Developer/Admin

Responsibilities:

• 人力资源服务管理的配置和实施, Incident, Problem, Change and Knowledge Management, CMDB (Configuration Management Database), Service Catalogs, 项目组合管理(PPM)和Web服务在ServiceNow中的JIRA集成.
• Customizing and configuring the Premium HR Service Management plug-in in Domain separated instance as per client defined requirements with schema expansion.
• 为更改流程而修改的入职和离职服务项和工作流.
• Projects table in PPM (Project Portfolio Management) module and integration with JIRA for history data load using REST Services in ServiceNow.
• 使用REST API将数据加载到使用转换映射和脚本的staging表中.
• 负责ITIL模块(如Incident)的定制和维护, Change, Problem, Knowledge, Service Catalog and CMDB in ServiceNow.
• Configuring the Project Management tables for target data loads imported using REST services from JIRA.
• 自定义ServiceNow中所有资源的项目模块和时间卡模块.
• 利益和依赖关系的自定义表, 引用员工配置文件表来维护与他们的员工关系.
• 在员工入职和离职流程后添加默认福利的业务规则.
• Event based Notifications to ESS users and HR Groups with the use of Mail Scripting to make the table data availability in Notifications.
• Surveys to the Newly On-board employees and feedback surveys using advanced scripting from script includes modules.
• Developed ESS (Employee Self-Service), 人力资源服务管理门户网站的员工使用HTML5, CSS3, JavaScript, Jelly Script and Bootstrap.
• Gathering requirements from clients by organizing the meetings and documenting the change requests.
• IT服务管理核心流程配置, 服务目录中目录项目的设计与开发.
• Maintain the schema structure of CMDB, by creating Configuration Items (CI) and their relationships with Asset Management System tables in ServiceNow.
• Building HR Catalogs and Service Catalogs with different sets of Catalogs items available to different users.
• 知识文章的知识库和工作流程的创建和维护.
• Creation of new layouts using UI Macros, ESS(员工自助服务)的UI页面和UI脚本技术的使用.
• Handling XML files using parsing techniques to handle SOAP responses and Transform maps for target data loads using coalesce.
• 基于ITIL的服务管理流程管理.
• 使用ServiceNow实例中的reports模块定制和调度报表.
• ESS用户的密码注册和重置管理流程.

Environment: ServiceNow Eureka, Fuji, CMDB, CMS, JavaScript, XML, Jelly, SOAP, REST HTML, ITSM, ITOM, ITIL V3, CSS, ACL, Bootstrap, JIRA

Confidential

Software Engineer

Responsibilities:

• 通过积极参与会议来收集需求
• Preparing the technical specification documents and the development of PLSQL Procedures and Web pages using HTML, CSS and JavaScript.
• Writing PLSQL procedures to maintain databases and schedule loading of datamarts used for reporting.
• Involved in data architecture related activities to analyse the business elements and design of database.
• 为维护和所有数据分析编写复杂的SQL查询.
• 在编写不同的应用程序时使用Java、J2EE、JSP和AJAX调用.
• 向数据库维护团队提出任何与数据相关的问题.
• 处理访问数据库模式的用户请求和数据库问题.
• 使用HTML, CSS和JavaScript开发网页.
• 使用SOAP和REST web服务使用XML和JSON解析器加载数据.
• Transforming the files and loading the data into tables using MS Access and other file loading techniques.
• 使用PLSQL过程和函数自动维护数据集的遗留手动过程.
• 使用标准的数据质量规则对加载的数据执行数据质量检查.
• JIRA中用户故事的项目管理任务和资源更新.

Environment: HTML5, CSS3, JavaScript, XML, Oracle 10g, MS Access, SQL, PL/SQL, MySQL, Toad, SQL Developer

Confidential

Junior Developer

Responsibilities:

• 使用Oracle 9i, 10G SQL创建DDL语句，如Create, Delete, Drop.
• 在Toad, SQL Developer中编写复杂的查询，从数据库中提取数据进行数据分析.
• 使用HTML、CSS、J2EE、JSP和servlet创建Web页面.
• 使用Java和J2EE进行应用程序开发.
• 使用JavaScript编写脚本，使页面显示动态结果.
• 使用PL/SQL在Oracle中创建包、过程和函数.
• 为计划的数据加载开发触发器和自动化作业.
• 与客户一起进行需求收集，数据元素文档化和分析.
• 创建数据库脚本，用于在MySQL, Oracle数据库中创建必要的对象.
• 准备和执行测试用例，并与用户进行UAT交互.
• 从OLAP系统中提取数据，并在MS Excel和MS Access中准备报告.
• 为所有阶段准备必要的文件，包括需求, Test case results, 制作前和制作后发布说明.

Environment: HTML, CSS, JavaScript, XML, Oracle 10g, SQL, PL/SQL, MySQL, Toad, SQL Developer